These Booking Terms & Conditions (“Booking Terms”) govern all appointments and orders placed on bathinstallpro (www.bathinstallpro.com) for customized on-site bathroom installation services (including toilet, shower, and vanity cabinet installations) across the United States and Europe. By placing a booking on our website, you agree to these Booking Terms, as well as our Terms of Service and Privacy Policy.
1. Company Information
- Brand Name: bathinstallpro
- Website: www.bathinstallpro.com
- Company Address: Pilgramer Str., Berlin 12623, Germany
- Contact Email: daemon@bathinstallpro.com
- Contact Phone: +49 30 7226347
- Service Area: United States & Europe
2. Booking Process & Confirmation
- Order Submission: When you select an installation service and choose a time slot on www.bathinstallpro.com, you are placing a binding offer to contract our on-site installation services.
- Instant Digital Confirmation: Upon successful completion of payment via Stripe, you will receive an immediate digital booking confirmation via email containing your appointment details, service scope, and technician dispatch window.
- One-Time Charge: All bookings are billed as a one-time transaction at checkout. There are no recurring charges or automated subscriptions.
3. Rescheduling & Cancellation Policy (US & European Customers)
We understand that schedule adjustments are sometimes necessary. The following terms apply to cancellations and modifications for all customers across the United States and Europe:
- Rescheduling (Free of Charge): You may reschedule your appointment free of charge by contacting us via email at daemon@bathinstallpro.com or phone at +49 30 7226347 at least 24 hours prior to the scheduled installation time.
- Cancellations Prior to Dispatch: Cancellations requested at least 24 hours before the scheduled appointment will be processed and fully refunded to the original payment method used on Stripe.
- Late Cancellations & Dispatch Window: Cancellations requested less than 24 hours before the scheduled technician arrival time, or requests made after a technician is already en route, may be subject to a reasonable call-out or administrative disruption fee to cover incurred operational costs.
4. EU Statutory Right of Withdrawal & Service Waiver (EU Customers)
In accordance with European Union Consumer Rights directives regarding scheduled on-site services and digital booking execution:
- Standard Withdrawal Right: EU consumers generally have a 14-day statutory right to withdraw from a service contract concluded online.
- Immediate Service Performance Waiver: If you schedule an installation appointment to take place within the 14-day statutory withdrawal period, you explicitly request that we begin preparing and performing the scheduled service immediately upon order completion.
- Waiver Acknowledgment: Once digital delivery of the booking confirmation and custom scheduling process begins, or once the on-site installation service is fully performed with your explicit prior consent, you acknowledge and agree that you waive your statutory 14-day right of withdrawal.
5. Site Readiness & Customer Obligations
To ensure a smooth and safe installation, you must fulfill the following requirements prior to the technician’s arrival:
- Accurate Details: Provide correct address details, access instructions, and contact numbers during checkout.
- Fixture Availability: Ensure the hardware to be installed (toilet, shower set, or vanity cabinet) is present on-site, unpacked, undamaged, and compatible with your property’s plumbing infrastructure.
- Utility Access: Ensure that main water shut-off valves and drainage access points are functional, accessible, and ready for isolation.
- Adult Presence: An authorized adult (aged 18 or older) must be present at the premises throughout the installation appointment.
If an installation cannot proceed due to missing fixtures, structural incompatibility, or ungranted access, the appointment may need to be rescheduled, and a call-out fee may apply.
6. Service Warranty & Guarantee
- Workmanship Guarantee: All installation work performed by bathinstallpro technicians is covered by statutory consumer warranty protections.
- Pre-Existing Plumbing & Third-Party Hardware: Our warranty covers our direct installation workmanship. We are not liable for pre-existing plumbing system defects, structural water pressure issues, or manufacturing faults present in customer-supplied fixtures.
7. Contact Customer Support
If you have questions about your existing booking, need to reschedule, or require assistance, please contact us:
- Brand Name: bathinstallpro
- Website: www.bathinstallpro.com
- Email: daemon@bathinstallpro.com
- Phone: +49 30 7226347
- Address: Pilgramer Str., Berlin 12623, Germany
- Service Area: United States & Europe