At bathinstallpro (www.bathinstallpro.com), accessible from Pilgramer Str., Berlin 12623, Germany, protecting the privacy and personal data of our customers across North America and Europe is a top priority. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you visit our website or book our customized on-site bathroom installation services.
1. Data Controller Information
Under the EU General Data Protection Regulation (GDPR) and applicable international data protection regulations, the Data Controller responsible for processing your personal data is:
- Brand Name: bathinstallpro
- Website: www.bathinstallpro.com
- Company Address: Pilgramer Str., Berlin 12623, Germany
- Contact Email: daemon@bathinstallpro.com
- Contact Phone: +49 30 7226347
- Service Area: United States & Europe
2. Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our website, request quotes, or book on-site installation services for toilets, showers, or bathroom cabinets.
A. Personal Information Provided by You
- Identity Data: Full name, title.
- Contact Data: Email address, phone number, billing address, and installation site address.
- Service & Order Data: Details regarding the bathroom fixtures to be installed, site measurements, preferences, booking schedules, and service history.
- Payment Data: Payment card details, billing address, and transaction history. (Note: Payment processing is securely handled by our third-party payment gateway, Stripe. We do not store full credit card numbers or sensitive payment credentials on our servers).
B. Automatically Collected Technical Data
When you navigate our website, our servers automatically record certain technical information, including IP address, browser type and version, operating system, time zone setting, operating language, referring URLs, and website navigation paths.
3. How We Use Your Information
We process your personal data strictly in accordance with lawful bases under applicable privacy legislation, including Article 6(1) of the EU GDPR:
- To Perform Our Contractual Obligations: Processing your booking, communicating scheduling details, conducting on-site bathroom installations across the United States and Europe, processing payments, and issuing invoices.
- Legitimate Business Interests: Improving website navigation, enhancing customer service, preventing fraud, and securing our technical infrastructure.
- Legal Compliance: Fulfilling tax, legal, and accounting obligations mandated under commercial laws.
- Consent: Where you have explicitly opted in to receive promotional communications or allowed non-essential cookies.
4. Payment Processing with Stripe
We utilize Stripe as our primary payment gateway provider. When you make a booking or payment on www.bathinstallpro.com, your payment information is transmitted directly to Stripe via encrypted connections. Stripe processes your personal and financial information in compliance with the Payment Card Industry Data Security Standard (PCI-DSS) and applicable privacy regulations. You can view Stripe’s privacy policy directly on their official website.
5. International Data Transfers
As we provide installation booking services to customers located in both Europe and the United States, your personal data may be stored, processed, or transferred across international borders, including between the United States and the European Economic Area (EEA). All international data transfers are conducted using standard contractual clauses or recognized adequacy mechanisms to ensure your personal data receives an equivalent level of protection regardless of location.
6. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share personal information with third parties in the following limited situations:
- Service Providers: Trusted third-party service providers who assist us with website hosting, payment processing (Stripe), IT infrastructure, and customer support.
- Local Technicians / Installers: Authorized technicians assigned to perform your scheduled on-site bathroom installation.
- Legal and Regulatory Compliance: When required by applicable statutory laws, court orders, or governmental regulations.
7. Data Security and Retention
We implement robust technical and organizational security measures—including SSL/TLS encryption, restricted administrative access, and secure server hosting—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, tax, or accounting requirements.
8. Your Privacy Rights (EEA & US Residents)
Depending on your location, you possess specific legal rights regarding your personal information under the GDPR, applicable US state privacy laws (such as CCPA/CPRA), or other statutory frameworks:
- Right of Access & Knowledge: Request details and copies of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure / Deletion: Request deletion of your personal data when it is no longer necessary for original processing purposes.
- Right to Restrict or Object to Processing: Object to processing based on legitimate interests or request restrictions under certain conditions.
- Right to Data Portability: Request transfer of your data to another organization or directly to you in a structured format.
- Right to Non-Discrimination: We will never discriminate against you for exercising any of your statutory privacy rights.
To exercise any of these rights, please contact us at daemon@bathinstallpro.com. EEA residents also have the right to lodge a complaint with a competent Data Protection Authority.
9. Third-Party Links & Media
Our website contains original visual media and clear descriptions of our installation services. If our website provides links to external websites, we are not responsible for the privacy practices or content of those third-party sites.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our legal obligations or operational practices. Any updates will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
- Brand Name: bathinstallpro
- Website: www.bathinstallpro.com
- Email: daemon@bathinstallpro.com
- Phone: +49 30 7226347
- Address: Pilgramer Str., Berlin 12623, Germany
- Service Area: United States & Europe