Welcome to bathinstallpro (www.bathinstallpro.com). These Terms of Service (“Terms”) govern your use of our website, booking platform, and customized on-site bathroom installation services. By accessing our website or placing an order for our services, you agree to be bound by these Terms. Please read them carefully before completing any booking or payment.
1. Scope & General Information
- Brand Name: bathinstallpro
- Website: www.bathinstallpro.com
- Company Address: Pilgramer Str., Berlin 12623, Germany
- Contact Email: daemon@bathinstallpro.com
- Contact Phone: +49 30 7226347
- Service Territory: United States and Europe
These Terms apply exclusively to all service contracts concluded between bathinstallpro (“we”, “us”, “our”) and customers (“you”, “customer”) residing within our designated service territory in the United States and Europe.
2. Description of Services
bathinstallpro provides professional, customized on-site installation services for residential bathroom fixtures, including:
- Toilet and bidet installation
- Shower heads, shower sets, and enclosure fittings installation
- Bathroom vanity cabinets, sinks, and storage unit installation
We offer installation services as an independent technical service provider. Unless explicitly stated in a custom service package, customers are responsible for providing the actual physical fixtures (toilets, shower sets, cabinets) to be installed.
3. Booking, One-Time Payment & Billing Terms
- One-Time Sales Model: All purchases made on www.bathinstallpro.com are strictly one-time sales for specific, scheduled installation services or digital service confirmations. We do not offer recurring subscriptions or auto-renewing billing plans.
- Payment Processing: Payment is charged in full at the time of booking via our secure payment gateway provider, Stripe. Accepted payment methods will be displayed at checkout.
- Pricing & Currency: All fees are clearly stated on our website in Euros (€) or US Dollars ($) and are inclusive of applicable taxes or VAT, where applicable.
- No Physical Shipping / No Logistics Tracking: Because our offerings consist strictly of on-site service performance and instant digital booking/scheduling confirmations, no physical goods are shipped and no shipping carrier tracking numbers will be generated or provided.
4. Cancellation, Refunds & Right of Withdrawal
A. European Union Right of Withdrawal (EU Customers)
Under European Consumer Rights directives, consumers residing in the EU generally have a 14-day statutory right to withdraw from distance contracts without giving any reason. However, specific statutory rules apply to digital content and scheduled services:
Mandatory Waiver Notice: Once your booking is processed and digital service scheduling or digital service execution begins with your explicit prior consent, you acknowledge and agree that service performance has commenced and you hereby waive your statutory 14-day right of withdrawal.
If you request installation services to be performed before the expiry of any 14-day withdrawal period, you explicitly request us to begin performing the services immediately upon order completion. If the installation service is fully completed upon your request, your right of withdrawal is fully lost.
B. Cancellation & Scheduling Policy (US & European Customers)
For all customers across the United States and Europe, scheduled installation bookings may be cancelled or rescheduled under the following conditions:
- Cancellations requested at least 48 hours prior to the scheduled technician dispatch date are eligible for a full refund via Stripe.
- Cancellations requested within 48 hours of the scheduled appointment may be subject to a reasonable administrative or scheduling fee.
- Once on-site installation services have been fully rendered, fees are non-refundable.
5. Customer Responsibilities & On-Site Conditions
To ensure a safe and successful on-site installation, you agree to:
- Provide accurate address, contact details, and fixture specification details during checkout.
- Ensure clear, safe, and unrestricted access to the installation site at the scheduled appointment time.
- Ensure that necessary utilities (main water supply, drainage connections, electrical connections where applicable) are fully functional and turned off/isolated as instructed prior to technician arrival.
- Verify that the physical fixtures (toilet, shower set, or cabinet) are present, undamaged, and compatible with your property’s plumbing infrastructure before the technician arrives.
If an installation cannot be completed due to customer non-compliance with the above conditions (e.g., technician cannot gain entry, incorrect fixture provided, non-functional plumbing infrastructure), an administrative or call-out fee may apply.
6. Warranty & Limitation of Liability
- Installation Warranty: We guarantee that all on-site installation work performed by our technicians adheres to applicable professional and technical standards. Statutory warranty rights apply to our workmanship.
- Third-Party Fixtures: We are not liable for defects, manufacturing faults, or damages resulting directly from customer-supplied bathroom hardware, toilets, showers, or furniture units.
- Limitation: To the maximum extent permitted under applicable law, bathinstallpro shall not be liable for indirect, incidental, or consequential damages resulting from improper site preparation or pre-existing plumbing defects.
7. Intellectual Property & Original Content
All text, website designs, brand assets, product descriptions, and visual media (photos and graphics) published on www.bathinstallpro.com are entirely original or operated under valid copyright licenses. Unauthorized reproduction or commercial distribution of our website content is strictly prohibited.
8. Governing Law & Dispute Resolution
- Governing Law: These Terms and any service agreements entered into with bathinstallpro shall be governed by and construed in accordance with applicable statutory laws, without regard to conflict of law principles.
- Dispute Resolution: European consumers may utilize the European Commission’s Online Dispute Resolution (ODR) platform to resolve online purchasing disputes. For customers in the United States and other regions, disputes shall be handled through direct customer support resolution or applicable local statutory dispute mechanisms.
9. Contact Us
If you have questions regarding these Terms of Service or need assistance with your booking, please reach out to us:
- Brand Name: bathinstallpro
- Website: www.bathinstallpro.com
- Email: daemon@bathinstallpro.com
- Phone: +49 30 7226347
- Address: Pilgramer Str., Berlin 12623, Germany
- Service Area: United States & Europe