At bathinstallpro (www.bathinstallpro.com), we strive to deliver high-quality, reliable, and professional on-site bathroom installation services (including toilet, shower, and vanity cabinet installations) across the United States and Europe. This Refund & Cancellation Policy outlines the conditions, procedures, and statutory rights regarding refunds, order cancellations, and appointment rescheduling.
1. Company Details
- Brand Name: bathinstallpro
- Website: www.bathinstallpro.com
- Company Address: Pilgramer Str., Berlin 12623, Germany
- Contact Email: daemon@bathinstallpro.com
- Contact Phone: +49 30 7226347
- Service Area: United States & Europe
2. One-Time Payment Model & Non-Physical Fulfillment
- One-Time Transactions: All service purchases on www.bathinstallpro.com are billed as one-time transactions processed securely via Stripe. We do not operate recurring subscription plans or automatic recurring billing.
- Service Delivery Model: We provide customized on-site installation services and digital booking confirmations. No physical goods are shipped, and no shipping or logistics tracking numbers are issued.
3. Cancellation & Refund Eligibility (US & European Customers)
We aim to offer reasonable flexibility while accounting for technician scheduling and administrative dispatch costs for all customers across the United States and Europe:
- Cancellation Before Technician Dispatch (Full Refund): If you cancel your booking at least 24 hours prior to the scheduled installation appointment time, you are eligible for a 100% full refund to your original payment method.
- Late Cancellations & En-Route Dispatches (Partial Refund / Fee): If a cancellation request is submitted less than 24 hours prior to the scheduled appointment, or after a technician has already been dispatched to your property, a call-out and administrative fee may be deducted from the refund amount to cover incurred operational costs.
- Completed Installation Work: Once an installation service has been fully performed on-site, the service fee is non-refundable. Workmanship issues or installation defects are governed by our Workmanship Warranty (Section 7).
4. Statutory Right of Withdrawal & Service Execution Waiver (EU Customers)
Under European Union Consumer Rights Law, consumers residing in the EU generally possess a 14-day statutory right to withdraw from a contract concluded online. However, specific rules apply to digital booking services and scheduled on-site work:
- Digital Delivery & Immediate Service Execution: When you place a booking on www.bathinstallpro.com and request a scheduled installation date, you request and authorize us to begin immediate digital processing, technician allocation, and service preparation upon order completion.
- Mandatory Waiver Notice: Once digital delivery of the booking confirmation and custom scheduling process begins, or once the installation service is fully performed with your explicit prior consent, you acknowledge and agree that you waive your statutory 14-day right of withdrawal.
5. Refund Processing Procedure
- How to Request: To request a cancellation or refund, please email customer support at daemon@bathinstallpro.com or call +49 30 7226347 with your name and booking reference number.
- Processing Time: Approved refunds will be processed back to the original credit card or payment account used during checkout via Stripe. Refunds typically reflect on your bank statement within 5 to 10 business days, depending on your financial institution.
6. Site Readiness & Non-Performance
If an installation cannot be completed due to customer-side site issues (e.g., technician cannot access the property, main water supply cannot be shut off, or incorrect/damaged fixtures provided by the customer):
- The technician will attempt to assist in resolving the issue on-site.
- If the installation must be aborted or rescheduled due to unready site conditions, an administrative or call-out fee may apply to cover the visit, and any remaining balance will be refunded upon request.
7. Statutory Warranty & Installation Quality Guarantees
If you experience any issues related directly to the installation workmanship within statutory warranty periods:
- Contact us immediately at daemon@bathinstallpro.com.
- We will dispatch a technician to inspect and rectify any installation defects free of charge, or issue an appropriate partial or full refund where required under applicable statutory consumer protection standards.
8. Contact Support
For questions, refund requests, or rescheduling assistance, please contact us:
- Brand Name: bathinstallpro
- Website: www.bathinstallpro.com
- Email: daemon@bathinstallpro.com
- Phone: +49 30 7226347
- Address: Pilgramer Str., Berlin 12623, Germany
- Service Area: United States & Europe