Welcome to the bathinstallpro Help Center. Here you can find quick answers regarding our customized on-site bathroom installation services, booking process, payment safety, and service policies across the United States and Europe.
1. About Our Services
What services does bathinstallpro offer?
We specialize in professional, customized on-site installation of residential bathroom fixtures, including:
- Toilets: Fitting standard, wall-mounted, and modern smart toilets.
- Shower Systems: Installing shower heads, rainfall systems, and enclosure fittings.
- Vanity Cabinets: Mounting and plumbing hookups for bathroom single and double vanity units.
Do you sell physical bathroom fixtures?
No. bathinstallpro is a specialized installation service provider. Unless explicitly specified in a custom package, customers provide the physical fixtures (toilet, shower, vanity unit), and our expert technicians perform the precise on-site installation.
What regions do you serve?
We are headquartered in Berlin, Germany, and offer customized on-site installation services for residential customers across the United States and Europe.
2. Booking & Scheduling
How do I book an installation appointment?
Select your required installation service on our website (www.bathinstallpro.com), choose your preferred appointment date and time slot, enter your address, and complete payment at checkout.
Will I receive a physical delivery or tracking number?
No. Because our offerings consist strictly of on-site technical services, no physical goods are shipped, and no logistics or shipping tracking numbers are generated. Upon checkout, you will receive an immediate digital booking confirmation via email detailing your technician appointment.
Can I reschedule my booking?
Yes. You can reschedule your installation appointment free of charge by emailing daemon@bathinstallpro.com or calling +49 30 7226347 at least 24 hours prior to your scheduled time.
3. Payments, Billing & Safety
How am I charged for the service?
All purchases on www.bathinstallpro.com are billed as one-time charges at the time of booking. We do not operate recurring subscription models or hidden recurring fees.
Is my payment information secure?
Yes. We process all transactions securely through Stripe, a global leader in payment infrastructure. Your payment card information is encrypted according to strict PCI-DSS standards. We do not store credit card numbers on our servers.
What currency and taxes apply?
All prices are clearly displayed at checkout in US Dollars ($) or Euros (€), inclusive of applicable taxes or statutory VAT where applicable based on your location.
4. On-Site Requirements & Preparation
What must I prepare before the technician arrives?
To ensure a smooth installation, please complete the following steps:
- Unpack & Inspect Fixtures: Verify that the toilet, shower set, or cabinet is present on-site, complete, and undamaged.
- Access to Plumbing: Ensure clear, safe access to the bathroom and main water shut-off valves.
- Adult Presence: Ensure an authorized adult (aged 18+) is present at the property during the scheduled appointment slot.
5. Cancellations, Refunds & EU Consumer Rights
What is your cancellation and refund policy?
- Full Refund (24+ hours prior): You may cancel your booking up to 24 hours before your scheduled appointment for a 100% full refund back to your original payment method.
- Late Cancellations: Cancellations made less than 24 hours prior to the scheduled time or after a technician is en route may be subject to a call-out fee to cover operational dispatch costs.
How does the 14-day EU statutory right of withdrawal apply?
Under EU consumer rules, online service bookings generally include a 14-day right of withdrawal. However, when you schedule an immediate or specific appointment date, you request immediate digital processing and service performance:
Once digital delivery of your booking confirmation begins or service execution is performed with your explicit prior consent, you acknowledge and agree that you waive your statutory 14-day right of withdrawal.
6. Workmanship Warranty
What if I experience an issue after the installation?
All installation work performed by bathinstallpro technicians is covered by statutory consumer warranty protections. If you notice any issue related to our installation workmanship, please contact us at daemon@bathinstallpro.com, and we will promptly inspect and rectify the issue.
7. Customer Support Details
If you have additional questions or require assistance with an existing booking, please reach out to us directly:
- Brand Name: bathinstallpro
- Website: www.bathinstallpro.com
- Customer Support Email: daemon@bathinstallpro.com
- Phone Number: +49 30 7226347
- Business Address: Pilgramer Str., Berlin 12623, Germany
- Service Area: United States & Europe
- Support Hours: Monday – Friday, 09:00 – 17:00 (CET). Messages left outside business hours will be answered within 24 hours.